Refund & Cancellation Policy
When an order can be cancelled, and how refunds are issued.
Last updated October 2026. This document is a working draft prepared for BRNGTHAT’s launch review. It must be reviewed and finalized by a licensed attorney before launch.
Before the merchant accepts
- You can cancel at no cost. The payment authorization is released and nothing is captured.
After the merchant accepts
- Once food preparation starts we may not be able to cancel. Contact support immediately and we will work with the merchant.
- If the merchant cannot fulfil the order after accepting, you receive a full refund including fees and tip.
Order problems
- Missing or incorrect items: report within 24 hours for a partial refund or credit covering the affected items.
- Undeliverable orders caused by an incorrect address or an unreachable customer may not be refundable.
Timing
- Approved refunds are issued to the original payment method. Bank posting times vary, typically 3–10 business days.
Questions?
Reach us through the help center and we’ll route it to the right team.